Informativa sulle spedizioni
SHIPPING & DELIVERY POLICY — BESTIALE BEAUTY
Last updated: August 19, 2026
This Shipping & Delivery Policy applies to orders placed through the Bestiale Beauty website.
It supplements our Terms of Service and our Returns & Refund Policy.
Nothing in this policy is intended to exclude or limit any mandatory consumer rights available under applicable law.
1. SELLER INFORMATION
The Bestiale Beauty online store is operated by:
Bestiale Makeup SRL
Rue Guillaume Reynen 135
4432 Alleur
Belgium
Company / VAT number: BE0804.713.780
Email: info@bestialebeauty.com
We currently ship to various countries within the European Union, the United Kingdom and the United States, subject to the shipping options available at checkout.
2. ORDER PROCESSING
Orders are prepared and shipped from Belgium or from a fulfilment centre designated by Bestiale Beauty.
Orders are generally processed from Monday to Friday, excluding public holidays.
Our usual processing time is 1 to 3 business days after your order and payment have been confirmed.
This processing time refers to the preparation of your order before it is handed over to the carrier and is separate from the estimated delivery time.
During periods of high demand — including product launches, holidays and promotional periods — processing times may occasionally be longer.
If a significant delay affects your order, we will notify you where required by applicable law.
3. BELGIUM AND EUROPEAN UNION
Orders are shipped using one of the carriers available for the relevant destination, including bpost, DPD or DHL where available.
Estimated delivery time is generally:
2 to 6 business days after dispatch.
Applicable shipping charges are displayed at checkout and may vary depending on the destination, weight of the order and selected delivery method.
Where the offer is available, standard shipping is free on orders over €60 after discounts have been applied.
Orders shipped from Belgium to another European Union country are generally not subject to import customs duties for the consumer.
Applicable taxes are calculated and displayed in accordance with relevant regulations.
4. UNITED KINGDOM
Orders to the United Kingdom are shipped using the carriers available at checkout.
Estimated delivery time is generally:
4 to 8 business days after dispatch.
VAT, potential import duties and customs clearance requirements may depend on the value of the order and the shipping method used.
Where taxes and duties are collected directly at checkout or the shipment is sent on a Delivered Duty Paid (DDP) basis, this will be indicated as part of the ordering process.
Where taxes, duties or import charges are not prepaid, additional amounts may be collected from the recipient by the relevant authorities or carrier in accordance with applicable UK law.
Please review the information provided at checkout to determine the conditions applicable to your order.
5. UNITED STATES
Orders to the United States are shipped using the carriers available for the relevant destination, including DHL Express or UPS where available.
Estimated delivery time is generally:
5 to 10 business days after dispatch.
This estimated delivery time is in addition to the order processing time described above.
Depending on the value and nature of your order, the destination state and the regulations applicable at the time of import, customs duties, taxes or other import charges may apply.
Where these charges are not collected by Bestiale Beauty at checkout, they may be collected directly from the recipient by the relevant authorities or carrier.
For orders shipped to the United States, we comply with applicable requirements regarding advertised shipping times.
If we are unable to ship an order within the stated timeframe, we will take the steps required under applicable law, which may include notifying the customer, providing a revised shipping date and offering the option to cancel the order and receive the applicable refund.
6. DELIVERY TIMES
Delivery times displayed on our website are estimates, unless a specific delivery date or period has expressly been agreed as guaranteed.
Delays may occur as a result of circumstances including:
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customs procedures;
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periods of high demand;
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public holidays;
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exceptional weather conditions;
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carrier disruptions;
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other circumstances beyond our reasonable control.
These circumstances do not affect any mandatory rights you may have under applicable law in the event of delayed or failed delivery.
7. SHIPPING CONFIRMATION AND TRACKING
Once your order has been handed over to the carrier, you will generally receive a shipping confirmation email.
Where tracking is available, this email will include a tracking number or link allowing you to follow the delivery of your parcel.
Please allow up to 24 hours after dispatch for tracking information to be updated by the carrier.
8. CUSTOMS, TAXES AND IMPORT DUTIES
European Union
Goods shipped from Belgium to consumers within the European Union are generally not subject to import customs duties between EU Member States.
United Kingdom
Applicable VAT, customs duties and clearance requirements depend on the order and shipping arrangement.
Where Bestiale Beauty collects or covers these charges at checkout, this will be communicated during the ordering process.
United States
Depending on the rules applicable at the time of import, orders may be subject to taxes, customs duties or other charges.
Where these charges are not collected at checkout, they are the recipient's responsibility to the extent permitted by applicable law.
Bestiale Beauty does not control processing times imposed by customs authorities.
9. SHIPPING ADDRESS
Customers are responsible for checking the shipping information provided when placing an order.
The shipping address must be complete and sufficiently accurate to allow successful delivery.
If you notice an error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes will be possible once the order has entered the fulfilment process.
If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, reasonable reshipping costs may be charged before the order is sent again, to the extent permitted by applicable law.
10. DAMAGED PARCELS OR MISSING ITEMS
Please inspect your order when it is delivered.
If your parcel arrives damaged or an item is missing, please contact us as soon as possible at:
To help us process your request efficiently, please provide your order number and, where possible, photographs of:
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the parcel;
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the shipping label;
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the internal packaging;
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the affected product or products.
We may open an investigation with the carrier and will provide an appropriate solution in accordance with your applicable rights.
Failure to report the issue within 48 hours does not automatically affect any statutory rights you may have.
11. LOST OR SIGNIFICANTLY DELAYED PARCELS
If your order has not arrived within the expected timeframe, please first check the tracking information provided by the carrier.
If the tracking information does not provide sufficient information or the parcel appears to be lost, please contact us at:
We may open an investigation with the carrier.
Where an order is confirmed as lost and Bestiale Beauty remains legally responsible for delivery, we will provide an appropriate remedy, which may include replacement or a refund, in accordance with applicable law.
12. TRANSFER OF RISK — EUROPEAN UNION
For consumers within the European Union, where Bestiale Beauty arranges delivery, the risk of loss or damage to the goods generally remains with Bestiale Beauty until you, or a third party designated by you other than the carrier, physically receive the goods.
If you independently appoint a carrier that was not offered by Bestiale Beauty, different rules may apply in accordance with applicable law.
13. REFUSED OR UNCLAIMED PARCELS AND UNPAID IMPORT CHARGES
Where a parcel shipped outside the European Union is returned to us because the recipient:
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refused delivery;
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failed to collect the parcel;
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provided an incorrect address; or
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refused to pay applicable import taxes or duties where those charges were clearly disclosed as being the recipient's responsibility,
we will process the return after the parcel has been received back by us.
To the extent permitted by applicable law, reasonable direct costs actually incurred as a result of the return may be deducted from the refund where those costs result from the customer's actions.
No deduction will be made where prohibited by mandatory applicable law.
14. SHIPPING FRAGRANCES
Fragrances containing alcohol may be classified as regulated or flammable goods for transportation purposes.
As a result, certain delivery methods, carriers or destinations may not be available for Bestiale fragrances.
The shipping options actually available for your order will be displayed at checkout.
Bestiale Beauty may change the shipping method where reasonably necessary to comply with applicable regulations governing the transportation of alcohol-based fragrances, without reducing the customer's statutory rights.
15. CONTACT
For any questions regarding the shipping or delivery of your order, please contact:
Bestiale Makeup SRL
Rue Guillaume Reynen 135
4432 Alleur
Belgium
Company / VAT number: BE0804.713.780
Email: info@bestialebeauty.com