FAQs

GENERAL QUESTIONS

Where are your products made? 📍

We manufacture all our cosmetic products ourselves in our workshop in Liège, Belgium.

For us, there are no large industrial machines; most of our activity is carried out by hand, unit by unit.

Do your products contain palm oil? 🌴

We do not use palm oil in our lipsticks.

Are your cosmetic products vegan and not tested on animals? 🐰

Our products are all vegan and we do not carry out animal testing.

Are your products suitable for sensitive skin? 🤱

We have formulated our products with ingredients that contain no allergens. The natural origin of our products is suitable for the most sensitive skin. You can find the INCI list on each product page.

Are your products suitable for pregnant women? 🤰🏻

Our products are suitable for pregnant or breastfeeding women.

Are your products suitable for atopic skin? 🤚

Our products have not been specifically tested to address any particular problem. This is why we cannot guarantee the effectiveness of our products on problem skin. On the other hand, there are no known contraindications, our products are made with natural ingredients, in order to be as universal as possible and the healthiest for the skin and the planet.

Where can we find your products? 📍

You can find all our points of sale in the “where to find us?” tab.

If you know of a store that might be interested in reselling our products, do not hesitate to send us an e-mail to this address: info@bestiale.com

What is the delivery delay ? 📦

To be delivered in Belgium and France, it takes between 3 and 5 working days from the date of your order.

What is the price of delivery? 👛

Our delivery costs are charged 3 euros for EU member countries and free for Belgium and France.

Can we visit your Workshop? 🚶

Unfortunately, our manufacturing workshop cannot accommodate the public because we do not have the ERP (Establishment Receiving the Public) standard.

What to do if there is a problem with the order? 🤦

If there is a problem with your order (delivery, error, etc.), you can contact us at this email address: info@bestiale.com. We will respond to you within 48 hours, Monday to Friday.